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Duplicate Email Alerts

Question asked by Mahurrinah Sims on Dec 13, 2017
Latest reply on Dec 13, 2017 by Sanford Whiteman



I have a campaign that sends an email alert when someone fills out a form. However, I am receiving an alert when someone fills out a form and another alert two days later for the same lead.


One thing to note: the campaign adds the lead to an engagement program 2 days after they fill out the form. Could this be causing the duplicate alerts? If so, how do I fix it?