1 Reply Latest reply on Dec 6, 2017 9:37 AM by Mark Price

    Tokens not appearing in email alert

    Katie Woodward

      Hello - I'm setting up an alert email to go out to my event team letting them know when someone has registered for an event. I'm dropping in tokens so they can see all the fields in an email for each registrant. However, some tokens aren't showing up. Does anyone know why this might be happening? Thank you!

        • Re: Tokens not appearing in email alert
          Mark Price

          Hi Katie,

           

          A little hard to say with the details provided but here are some things that could cause an issue :

           

          - Tokens are in email draft and draft is not approved

          - No value in the fields you are trying to use as tokens (and the default value is removed)

          - Something in Marketo is setting field values which are used as tokens and the email is being sent before these actions run

           

          If you can post some screenshots of the email / setup, provide the example tokens you are trying to use and check if the email is approved, we can try to figure out what's going awry.

           

          hope it helps!