8 Replies Latest reply on Dec 7, 2017 1:22 PM by Anton Belo

    {lead.FirstName:default} not populating when sending test email

    Elle Turner

      I'm trying to send a sample email and the lead name is not populating in the test. Do I need to turn on a specific field for this to show up. Or does it not show up in the test emails at all? We want to be sure the names are populating before we send off the emails.


      In our email it shows:


      Hi {{lead.FirstName:default=edit me}},


      When the email is sent it only shows this:


      Hi  ,


      Thanks for your answers in advance!