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Emails going to spam

Question asked by b25500e13bca89abf5338714d80bf2ca4dc5e3a6 on May 20, 2014
Latest reply on May 20, 2014 by 41748
We send out a bi-weekly newsletter to our clients, and some of them are complaining that the newsletter always goes directly to their spam folder. Any suggestions for what to tell them re: how to fix this? They would like the newsletter to go to their inbox instead.