2 Replies Latest reply on Dec 1, 2017 9:48 PM by Matjaž Jaušovec

    Removed bounces but Smart List still bouncing

    Hoi Nguyen

      Hi Community,

       

      We have a smart program sending out a 4 touch email drip.

       

      I removed all records whose email addresses have bounced via "Remove from Flow" step so that these records would not be sent any emails and consequently affect our deliverability rate. However, upon the send of the second email, I am still seeing that many bounces.

       

      Can someone explain to me how this could happen?

       

      It happens a lot for us. We try to remove emails that have bounced from our email sends and we still keep getting bounces.

       

      Thanks,

      Hoi