it suspends the hard bounced/invalid addresses for future emails, but by default it does not remove them from the system.
1 of 1 people found this helpful
I would like to share here that Marketo doesn't have the functionality to remove bad email addresses on its own under smart lists. You would be required to add separate segmentation/filters to remove bad email addresses.
Also, I would like to add that if you want we can connect over a quick call to discuss our "Contact Washing Machine" which could help you to resolve your issue.
Thanks & Regards
2 of 2 people found this helpful
If an email hard bounces, Marketo will mark the Email Invalid field as TRUE. It will not send an email to invalid email addresses, but they will still be included in smart lists unless you add the Email Invalid filter to exclude them.
Thanks so much for the quick reply!
5 of 5 people found this helpful
I ensure that all leads/contacts who do not meet our mailing eligibility are not included in any send by using a Segmentation Filter.
In the database section of Marketo I have built a segmentation called SM - Mailing Eligibility Segment
This is used as the first filter for all our mailing smart campaigns
I have created this table for my marketing/sales team to understand the reasons and logic behind some of these
There are quite a few doc's and posts you can read to help you understand this further -
Unsubscribe vs. Marketing Suspended for contacts no longer with company
Why is "Marketing Suspended Cause" not a field we can use?
Marketing suspended status
How do you use Marketing Suspended?
Process to marketing suspend
Create a Segmentation
Segmentation Order Priority
Use Segment Filters in a Smart List
Segmentation examples: How do you segment your leads?
Segmentation & List Building Best Practices?
In your Email Eligibility segmentation, you have options "Email Invalid", "Marketing Suspended" and "Unsubscribed". Does it hold true thar if you were not excluding these through filters, these leads still wouldn't receive emails? It seems to me that Marketo would auto-exclude them from sends anyway. Why then should we bother about creating a special segment and filters for them? Maybe I am missing out on something? Please clarify.
Kara, I see. That means the DB size may inflate significantly soon. Maybe better is to download the stats via API and keep it at your own server for reference, while cleaning the Marketo DB. This will keep your database size lower, with no need to keep those dead leads. I haven't got such experience, but people have adviced so throughout the forum.
I have a close question. Do you really need to keep those suspended/unsubscribed/bounced emails in the database for the sake of statistics, or do you think it makes sense to clean up the database from time to time to lower the number of contacts, not to increase the contact number cap and pay extra? What is the best practice overall? Thanks.
- Unsubscribed - I would keep these persons in the database to ensure that this request is honored. If deleted and in future added again (for example they register for webinar and operational email will confirm registration) they would not be added to other communications causing angst and complaints.
- Hard Bounced/ Suspended - I don’t believe there is a one size fits all model for this and you would first need to look at whether the person was a prospect or a customer or a contact from business partner. As if for example they are a customer with a subscription then you should be following up by other means (phone call/ posted letter) to get their correct email to ensure you can reach them in future with important communications and invoices/subscription renewal notice. If they were a B2B prospect from a potential business customer then your sales rep should be alerted so they can contact business and find out details of replacement person. If they were a contact from a business partner and it was important they were kept informed then the contact in ypur organisation who owns that person/ relationship needs to be alerted so they can take steps to find out details of replacement person
i hope this helps.
Thanks Kara, I see now. With regard to the unsubscribed users - I personally don't see any point in keeping them. Once removed, they're added to the Durable Unsubscribe list. This means that if they're added back again, they are already set "unsubscribe = true".
My original question was rather - can removing users change the historic stats data?