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Operational Emails and Engagement Programs

Question asked by Michael Collins on Nov 28, 2017
Latest reply on Nov 29, 2017 by Michael Collins


I'm told that we can't include operational emails in nurture streams in Engagement this 100% accurate? How does everyone else then talk to their customer/user base where marketing supporessions like unsubscribe don't apply? It seems odd that we can't use something as amazing as a nurture program to talk to our customers about updates/software usage tips etc...what is the alternative here?