1 Reply Latest reply on Nov 22, 2017 10:17 AM by Mark Price

    Gravity Forms Not Syncing to Marketo

    Jenn DiMaria

      Hi, all!

       

      We've been having a major issue with WordPress' Gravity Forms not syncing anything to Marketo in the past week. A few records may trickle through here and there, but a ton are being skipped. This is obviously throwing a wrench in the gears.

       

      Anyone else been experiencing this same thing? I'm trying to figure out the best way to troubleshoot this situation without having access to WordPress, while also deciphering if it's a Marketo/API issue or WordPress-specific.

       

      I took at look at our API calls for the week and it's zero, which isn't normal. But is this a Marketo API thing, or a forms thing?

       

      Thanks in advance!

        • Re: Gravity Forms Not Syncing to Marketo
          Mark Price

          Hi Jenn,

           

          It's kind of hard to say with the details provided.   If you go to the activity record for the leads that did make it in, what does it show as a source or for activity?   There are a few ways the web dev might be trying to input data, some more prone to error than others. 

           

          Do you have a link / example page?