1 Reply Latest reply on Nov 17, 2017 1:31 AM by Gerard Donnelly

    Lead Convert Creating MQLs

    Jackie Gragnola

      I'm curious if anyone has also run into this. I hadn't noticed it before, so it seems like a recent issue.

       

      I slowly tracked the process of converting a lead to a contact in SFDC then watch the actions in Marketo. At first, the contact shows up as a duplicate, and then it later merges the records, but in doing so, re-kicks off the association with the campaigns the lead was on, and the score changes trigger an MQLing of the record.

       

      Very confusing for the reps and equally as frustrating for me. Any help would be greatly appreciated! Is this something I need to talk to support about?