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Trigger campaign to add people to engagement program - best practise?

Question asked by Michael Collins on Nov 16, 2017
Latest reply on Nov 16, 2017 by Josh Hill

Hi there,

I'm noticing that every now and then I see people in the database who should be members of engagement programs but aren't. The reason seems to be that if I use the trigger 'Person is created' and there are other filter criteria in the Smart List, the trigger has done it's job, but maybe some of the filters being used aren't set yet (for example, I might set a Region value in another program - e.g. 'United States'). so by the time the Region value has been applied, the time that the trigger is operating in and checking the filters has passed...I know someone advised using the 'Campaign is requested' trigger instead, but to be honest I've never seen a clear definition of exactly what that trigger is supposed to do...