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Discrepancy between Registered Lists and No-Show Lists

Question asked by Nick Nappo on Nov 16, 2017
Latest reply on Nov 16, 2017 by Josh Hill

On a webinar we're doing, there are 29 people registered, 5 who attended, and 28 no-shows.  Ideally, the number of no-shows and attendees should equal the number of registrants, but in this case there are people on the no-show list that aren't even on the registrants list.  What could account for this discrepancy?