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Use Personalize Email Addresses in From and Reply-to Areas for emails

Question asked by Lisa Martin on Nov 15, 2017
Latest reply on Mar 1, 2018 by Brooke Bartos

Hi There;

Our team wants to move away from utilizing generic email addresses in the from and reply-to area example info@abc.com and replace with an individual's email address ie ljohnson@abc.com.  I know how to adjust in the email, but when done, the email goes into the junk folder.

 

What is the best way to implement personal email addresses in the from and reply-to sections of an email?  Is there a way to "Warm-up" the email address so that they are recognized by our database?  Is there any documentation?

 

Thank you;

Lisa 

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