AnsweredAssumed Answered

Zero Total Members, Zero Members by Program Status, but Smart List Populated

Question asked by Spencer Phillips on Nov 14, 2017
Latest reply on Nov 16, 2017 by Veronica Holmes



I inherited a program and am actively onboarding with Marketo. It is a very simple program where someone fills out a form on the site, and they receive an email.


At the highest level view of the program within Marketo it appears as though none of the people who are filling out the form are being recorded as doing so - under "Results," all the fields are populated with a zero. See screenshot below.

Screen Shot 2017-11-14 at 4.36.50 PM.png


In the Smart List below you can see that people are being recorded. Why is there this discrepancy? Thank you Marketo Community, I don't know what I would do without you!


Screen Shot 2017-11-14 at 4.43.39 PM.png