AnsweredAssumed Answered

Is it a bug? About A/B testing subject line

Question asked by Huihsing Kiang on Nov 9, 2017
Latest reply on Nov 10, 2017 by Huihsing Kiang

Hi all,

 

I've experienced these bugs twice and it drove me crazy. However, I don't see same complains on the discussion board and wondering if I'm doing something wrong when performing subject line A/B testing in the email program.

 

What I did is to clone an old email program (had subject line A/B testing), reuse the smart list and update the email, add new A/B testing then fire it off. However, the subject line B always jumped back to the old subject line from the old email program. It didn't appear that way until the A/B testing was completed.

 

Have any of you ever had this experience? If so, how to avoid it? I don't really want to create an email program from scratch though. So far I've been burned twice in the past 3 weeks. I've never had this error with the A/B testing before.

 

Thanks!

Outcomes