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HELP! Issue with MQL Journey

Question asked by ad1efc480bb4daae31d2f27edd4151598d0246df on Nov 9, 2017
Latest reply on Nov 9, 2017 by Mark Price

Hi All,

 

I am having an issue with setting up a MQL journey and I've created some steps in my smart list that aren't working. I'm trying to created a MQL journey that syncs to SFDC and what my goal is that i'm trying to set up triggers that will check a checkbox in SFDC called "MQL" that checks true when the lead satisfies certain lead and behavior scores (see screenshots below):

 

 

I set up my smart list this way and for some reason, its not doing what I want it to do. The "Leadspace person score DB, Marketing Ops, Sales Ops and Demand Gen" scores are working just fine (whenever either score is above 69 the "MQL" box correctly checks) but what isn't working are the Behavior score fields. We have 2 difference behavior score scenarios (when a score is changed from 0 to 10 means they are a little engaged, and if behavior score is 80 they are fit to be sent to sales). Neither of the flows that we set up for behavior scores are working. When I push leads through, they are getting the "MQL" checked, even if they don't have a behavior score at all. Not sure if its my filters?

 

 

Does anyone know how I can fix this issue? I need for the MQL box to be checked when either lines 2-5 are satisfied AND lines 1 and 6.

 

Thanks!!

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