1 Reply Latest reply on Nov 8, 2017 1:38 AM by Gerard Donnelly

    Sample issue

    Pauline Hubert

      Hello,

       

      I have an issue with the samples. Most of time I can't receive the samples I send. I tried with different email adresses but 4 times / 5 I never receive anything...

      Could you help me ?

        • Re: Sample issue
          Gerard Donnelly

          Hi Pauline Hubert,

           

          There could be a number of reasons for this. Have you tried sending it to a different email address (gmail or hotmail).  The spam filter on your companies email server could be blocking it coming through.  It might think its spam because of mail server differences or a word in the email body could be being flagged.  An email was being blocked on me last year because the mail server thought a word in the email was racist.

           

          If the sample arrives at your normal address then thats a good indication of whats happening and you will need to chase up your I.T. department.

           

          Let me know how you get on.

           

          Thanks,

           

          Gerard

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