7 Replies Latest reply on Nov 7, 2017 9:43 AM by Janet Dulsky

Anyone experiencing issues in receiving email notifications for threads that you follow?

Dan Stevens Nov 2, 2017 1:24 PM

Over the past few days, I'm noticing that I'm not receiving all email notifications when comments are provided to discussion threads that I follow (which happen when i participate in a discussion thread; or manually follow (inbox) a discussion thread). It's very sporadic. I may get one for a single thread, but all future ones aren't making it to my inbox. I've already investigated this extensively with our own deliverability team and nothing is being blocked - or sent to quarantine - from anything "@marketo.com". They've whitelisted everything.

Re: Anyone experiencing issues in receiving email notifications for threads that you follow?

Darrell Alfonso Nov 2, 2017 4:03 PM (in response to Dan Stevens)

same, I don't really get notifications for threads I follow anymore. I used to get them for convos I had bookmarked, but that doesn't seem to be happening anymore.
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- Re: Anyone experiencing issues in receiving email notifications for threads that you follow?
  
  Dan Stevens Nov 2, 2017 4:16 PM (in response to Darrell Alfonso)
  
  Interesting. If it really is an issue on Marketo's end, I hope they get it fixed. Otherwise, it'll be real challenging to keep members engaged - especially those that are part of active discussions.
  
  Janet Dulsky
  
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  - Re: Anyone experiencing issues in receiving email notifications for threads that you follow?
    
    Janet Dulsky Nov 2, 2017 6:04 PM (in response to Dan Stevens)
    
    Dan Stevens and Darrell Alfonso, thanks for the heads up. I will report this to Jive support and get back to you as soon as I hear.
    
    Janet
    
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- Re: Anyone experiencing issues in receiving email notifications for threads that you follow?
  
  Dan Stevens Nov 2, 2017 4:22 PM (in response to Darrell Alfonso)
  
  And of course, ironically, I received an email notification with your reply, Darrell Alfonso! It seems that I receive the first one, then none thereafter. This thread is a good example: New email domain deliverability I received the first reply, but none thereafter.
  
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  - Re: Anyone experiencing issues in receiving email notifications for threads that you follow?
    
    Janet Dulsky Nov 6, 2017 11:26 AM (in response to Dan Stevens)
    
    Dan Stevens and Darrell Alfonso, please confirm that your preferences have not changed -- should be Inbox Activity/Email/All Activity.
    
    Thanks, Janet
    
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    - Re: Anyone experiencing issues in receiving email notifications for threads that you follow?
      
      Dan Stevens Nov 7, 2017 3:40 AM (in response to Janet Dulsky)
      
      Nothing's changed on my end. I am, however, receiving them sporadically.
      
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      - Re: Anyone experiencing issues in receiving email notifications for threads that you follow?
        
        Janet Dulsky Nov 7, 2017 9:43 AM (in response to Dan Stevens)
        
        Thanks, Dan Stevens. I'm working on this with Jive support.
        
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