5 Replies Latest reply on Aug 23, 2018 1:52 PM by Matthew Mahgerfteh

    Web Services Error 1018

    Robin Mazer

      Hi all. We recently set up a new integration (BrightTalk) and I created a new API user with the email address below. We've been getting daily "web service errors" with code 1018. I opened a support ticket to try and troubleshoot and the response was:

       

      We don’t log API calls on our end but we do have some information that could be used by your developer in order to troubleshoot the issue.
      User : testrobin17@gmail.com
      Endpoint used: /rest/v1/companies/describe.json
      Error: 1018
      Error Cause: The action could not be carried out, because the instance has a native CRM integration enabled.
      IP: 35.167.88.146

       

      Neither I nor my developer can find any information on what's actually causing the issue or how to fix it.

       

      Anyone have experience with this?

       

      Thank you!!