AnsweredAssumed Answered

Facebook Lead Ads Connection

Question asked by John Danielson on Nov 3, 2017
Latest reply on Nov 10, 2017 by John Danielson

We are in the process of migrating from one Marketo instance to a new one, and I need to get our Facebook Lead Ads Launchpoint connected to the new instance. I have already deleted the current Launchpoint and re-authorized in the new instance, but for some reason the leads are still syncing into the current instance. I contacted FB and they told me since Marketo is a third-party integration I would need to contact Marketo. Marketo said that I have followed the correct process on their end, but they are unfamiliar with how the integration works on the FB side. They suspect there is something that needs to be done on the FB side. I have searched around in our FB settings, but I can't find anything regarding integration with Marketo. Does anyone know how to fix this?