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Building new Contact Preference Centre

Question asked by 07f48980bd87b4d56b951f7969906c1909a48f37 on Nov 2, 2017
Latest reply on Nov 2, 2017 by Josh Hill



I'd like to build a new area called the Contact Preference Centre to handle both preferences of how they would like to be communicated to, AND unsubscribe.  To do this, I'd like to remove the Unsubscirbe link (which immediately opts them out of comms), change wording and send them to the preference centre. It is only clicking the unsubscribe link in the preference centre that executes the unsubscribe.


I once saw discussion of this on Community, but am now not able to find it. Perhaps it was my imagination. Hoping someone here can help me with:

1. breaking the unsubscribe link in the email to Marketo CRM, and activating it from Preference Centre

2. information on how it would affect reporting


Also, wondering if anyone else has built a Preference Centre with unsubscribe, and how it was technically spec'd out.


Thank you,