2 Replies Latest reply on Nov 1, 2017 7:07 AM by Alex Westner

    Leads added to Engagement Program but nothing going out

    Alex Westner

      I have a batch campaign running daily to add new leads into an Engagement Program.

      I have two emails approved and activated in a Stream.

      I have content scheduled to go out Tuesdays and Thursdays.

      About 500 people have been added to this Engagement Program.

      But, from what I can tell, no emails have been sent out.

      I can't figure out what's going on--how can I debug?

        • Re: Leads added to Engagement Program but nothing going out
          Grace Brebner

          Hey Alex - when you say "from what I can tell", what are you looking at?

           

          A few things to check:

          1. Are these net-new emails that these 500 people have definitely never been sent before? (create a smart list to be certain)
          2. Are the 500 people definitely members of this stream? (again, create a smart list to be certain)
          3. Are the 500 people definitely not paused? (again, smart list!)
          4. Are these 500 people marketable? (create a smart list to ensure there aren't data reasons for them not receiving - marketing suspended, unsub, etc).

           

          Start here - if you can be certain that none of the above explain the lack of sends, then dig further.