1 Reply Latest reply on Oct 30, 2017 12:08 PM by Dan Stevens

    Managing Duplicates In Microsoft Dynamics/Marketo Environment

    Trevor Parsell

      Hello,

       

      I am working on cleaning up a Marketo instance synced with Microsoft Dynamics and am seeing a lot of duplicates. When I attempt to merge duplicates in Marketo, I get an error message saying "Merging two Microsoft leads is not supported yet".

       

       

      What is a good process for managing duplicates when syncing with Dynamics CRM? Do these always have to be merged on the Dynamics side?

       

      Thank you!