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Smart campaign not working: "send email when added to program in last hour"

Question asked by Peter Crowell on Oct 19, 2017
Latest reply on Oct 19, 2017 by Peter Crowell

Hi,

 

I'm trying to send a recurring email to new leads upon submission of a form. Here's what I've got set up:

 

  • I've created an engagement program
  • Added members to the program by upload.
  • Created a smart campaign using
    • trigger: Added to Engagement Program
    • constraint: In the last 1 hour
    • flow step: Send email (email selected).

 

I've activated the campaign, but no email is sent. 

 

Here's the larger scenario:

 

  • Our Facebook Lead ad integration is not working (separate issue, logged a ticket).
  • I'm getting a daily spreadsheet of leads, which I have to upload to Marketo.
  • These leads are supposed to get a response email upon submission of the form.

 

I want to be able to add the leads to the program by upload when I get them, and have the email go automatically to just the new contacts (hence the "In the last 1 hour" consraint).

 

For my first pass at this I used an Email Program, but I can't set up an email program for every uploaded list. I want one I can just add to as needed.

 

Any help with this would be appreciated!

 

 

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