12 Replies Latest reply on Oct 19, 2017 2:03 PM by Peter Crowell

    Smart campaign not working: "send email when added to program in last hour"

    Peter Crowell



      I'm trying to send a recurring email to new leads upon submission of a form. Here's what I've got set up:


      • I've created an engagement program
      • Added members to the program by upload.
      • Created a smart campaign using
        • trigger: Added to Engagement Program
        • constraint: In the last 1 hour
        • flow step: Send email (email selected).


      I've activated the campaign, but no email is sent. 


      Here's the larger scenario:


      • Our Facebook Lead ad integration is not working (separate issue, logged a ticket).
      • I'm getting a daily spreadsheet of leads, which I have to upload to Marketo.
      • These leads are supposed to get a response email upon submission of the form.


      I want to be able to add the leads to the program by upload when I get them, and have the email go automatically to just the new contacts (hence the "In the last 1 hour" consraint).


      For my first pass at this I used an Email Program, but I can't set up an email program for every uploaded list. I want one I can just add to as needed.


      Any help with this would be appreciated!



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