AnsweredAssumed Answered

A token keeps breaking in Emails

Question asked by Crystal Griffiths on Oct 17, 2017
Latest reply on Oct 30, 2017 by Trent Cross

Just wanted to see if any of you have experienced this problem I'm having, I found a workaround but I still don't understand why it's doing this.


We have a custom field set up as string type, when entering in the token in an email like:

  • Hello {{lead.EscrowAgent:default=Escrow Officer}},
  • Once I hit save it gives me this value: Hello {{lead.,
  • I am unable to get the token to stay in there HOWEVER my workaround was just entering in the token in the coding and it works
  • However, if I make any other changes lets say I put Hi instead of Hello, it will default into looking like this again: Hi {{lead.,
  • Until I go back in the code and re-fix it.

Any ideas as to why this would do that? I use string type fields all the time and this is the first time I'm encountering this problem.