Just wanted to see if any of you have experienced this problem I'm having, I found a workaround but I still don't understand why it's doing this.
We have a custom field set up as string type, when entering in the token in an email like:
Any ideas as to why this would do that? I use string type fields all the time and this is the first time I'm encountering this problem.
Crystal Griffiths - interesting. Based on the info you provided, the token should work as you have outlined. A couple of questions, is the token a lead associated token or a customized token (ie using My.Token)? Based on how you have it set up, this token is associated with a lead defined field. Can you share any of the HTML code where it does work? Be happy to review as well. Let me and others know.