3 Replies Latest reply on Oct 16, 2017 9:02 AM by Jennifer Sowinski

    Members are not transitioning through streams

    Jennifer Sowinski

      Hi,

       

      I am experiencing a few issues with my nurture program - people are not moving into other streams as we have set them up to.

       

      They have received the first email in the main stream, and then those that have clicked on certain links are then supposed to move to additional streams, but this has not happened.


      We can see that people have opened and clicked, and the transition rules that have been set up on the stream that we are pulling people into are: email is XYZ, link is XYZ.

       

      Do we need to duplicate this in the smart campaign flow or does it happen automatically?

       

      Thanks