6 Replies Latest reply on Oct 11, 2017 10:36 AM by Danielle Davis

    Unsubscribe vs. Marketing Suspended for contacts no longer with company

    Danielle Davis

      Is there a best practice to stop emailing contacts who are retired or no longer with their company? Should Marketing Suspended be used instead of manually unsubscribing the email address so our unsubscribe rate isn't affected? Or, should Marketing Suspended really only be used for contacts who should be temporarily unsubscribed?

       

      Thanks for the help!