3 Replies Latest reply on Oct 5, 2017 9:05 AM by Josh Hill

    Report Discrepancies - Revenue Cycle Explorer (RCE) vs Marketing Activities Report

      I recently setup a program performance report in RCE to replicate the traditional email performance report under a specific program in Marketing Activities. The "Clicked" metric is not even close to matching between the RCE report and the Marketing Activities report. Sends, Opens, etc all match pretty close (although not exact). I've double checked the logic/filters/smartlist between the two reports and have not identified any inconsistencies.

       

      Has anyone else dealt with this? Where all other metrics match relatively closely, except for "clicked". Wondering if the two reports calculate things differently.

       

      Thanks for any insight you can provide!