6 Replies Latest reply on Sep 25, 2017 9:17 AM by Jas Jones

    Field Mapping SFDC ID

    Jas Jones

      Hi All,

       

      I am quite new to Field mapping. I am wondering what does it mean if CRM field map is blank.

       

      I always use SFDC ID to identify if they are already on salesforce or not but I notice that some records dont have sfdc ID but have saleforce record.

       

      Note: we only sync our record when they reach our threshold (MQL)

       

      Thanks,

       

      Ron

        • Re: Field Mapping SFDC ID
          Liz Medeiros

          Hi Jas,

          Yes, that field is not synced with your Salesforce.

          Product docs have some great descriptions on how the sync works: SFDC Sync Details - Marketo Docs - Product Docs

          It might be a good idea to create a smart list where SFDC Type (Lead) is not blank or SFDC ID is not blank, so you can see all the leads that synced.

          1 of 1 people found this helpful
          • Re: Field Mapping SFDC ID
            Josh Hill

            You should see if you have two SFDC ID fields.

             

            Liz's suggestion is good, but you'd have to do

             

            SFDC Type IS NOT EMPTY

            AND

            SFDC ID IS EMPTY

             

            to understand if there's a real data issue. And then flip the operators to see if there could be deleted records in SFDC that left remnants behind in Marketo.

             

            In the past, a separate SFDC ID field was required to see that unique ID. But I believe Marketo now does sync that automatically and makes it visible for use.

            1 of 1 people found this helpful
              • Re: Field Mapping SFDC ID
                Jas Jones

                Hi Josh,

                 

                Thank you.

                 

                As you can see I have a contact ID but the the sfdc ID and type is blank

                We only have 1 sfdc ID field

                 

                and i am also trying to do that report but i got this result.

                 

                 

                No matches for sfdc ID on Smart list

                 

                Apologies for asking too many question

                 

                Thanks,

                 

                Jas

              • Re: Field Mapping SFDC ID
                Gerard Donnelly

                Hi Jas Jones,

                 

                That field is a system field (Read Only) created in Marketo.  It is not mapped to a field in the CRM. Have a look at the bottom of this page Default Salesforce Field Mapping - Marketo Docs - Product Docs . The reason this is blank on some of your records is because it only gets populated when the lead or contact is synced with Salesforce. 

                 

                Have you checked how the leads that have a record got entered into your system? I bet it wasnt through Marketo.  They have probably been manually entered by sales or through an upload into Salesforce etc...    This means they are sitting in Salesforce and also separately in Marketo because they have not reached your MQL score and synced to Salesforce.  This is why most people like to have a mirror sync on their system. 

                1 of 1 people found this helpful
                  • Re: Field Mapping SFDC ID
                    Jas Jones

                    Hi Gerard

                     

                    i appreciate your prompt response to this matter.

                    I also check other mandatory field

                    I am just confuse because I saw some records like this thy have contact ID but no SFDC ID so i check the field mapping and I saw that.

                     

                    But here is an example

                     

                     

                    Thanks,

                     

                    Jas