AnsweredAssumed Answered

GoToWebinar 'Join' link not populated in Marketo emails

Question asked by Elena S on Sep 21, 2017
Latest reply on Nov 13, 2017 by Amy Goldfine

Hi all,

We're using Marketo <-> GoToWebinar integration, and 'Join the webinar' links populated by token {{member.webinar url}} in confirmation emails that arrive upon registration.

Today, the confirmation emails arrive without that link at all: there's an empty space instead of the supposed unique member's URL.

Although when I open the email as "Preview by lead" and enter one of those people who have registered, the links are in place and working correctly. In the same person's inbox, the links are missing.

Anyone ever had the same issue? What could be going wrong?