2 Replies Latest reply on Sep 26, 2017 9:22 AM by Rachel Noble

    Smart List - To keep scoring and not change lifecycle

    Tara Rowe

      We have started sending out alot of client communications. In doing so we want to make sure that if the contact opens the email or is sent the email that they do not MQL or MQC for follow up. We are trying to figure out the best way to built this out. Initially we had added it to the lifecycle for MQC & MQL that if contact opened _____ email they would not MQL or MQC but this did not work, it made it so that contact would never MQC/MQL becuase they opened that email.


      Is there a way to add to the email program to keep score as is? What are some best practices to ensure the contact can still MQC/MQL based on activities they continue to do, but not come over by opening the email.