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Discrepancy between Lead is Created Time inside Activity Log vs SL Leads View

Question asked by Denise Greenberg on Sep 18, 2017
Latest reply on Sep 19, 2017 by Josh Hill

Does anyone know why there is often a discrepancy between the time in the Lead Created Date shown in a Smart List Lead View vs the time inside the activity log? For example:

 

Smart List Lead View shows 6:34pm

 

Whereas inside the Activity Log it says 6:49

 

This is a small discrepancy but I notice it because I'm looking a troubleshooting smart lists and, in the case above, 6:34 means a program should have been triggered and run that would have disqualified the person for the smart list whereas the later time doesn't. So this is a bit of a nuisance for me.

 

I asked Marketo Support about this once but didn't get an answer back. I just don't understand where the Smart List view gets the date/time if not from the activity log and am curious. Any ideas?

 

Thank you,

Denise

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