Hi - I'd be going back through examples of different leads in their activity log and see if they are hitting the smart campaign properly and that Salesforce itself isn't interfering. Is there any chance leads are hitting an assignment rule or workflow of some kind when the leads hit Salesforce?
Hey, Veronica! Thanks for the response!
I had been looking through a bunch of logs comparing Leads that synced to Salesforce against those that did not and felt I had determined the issue to be a part of the original Smart List setup that was excluding from the sync Leads that already existed in our database from other forms. I made and adjustment to those rules per Marketo Support, but was still seeing some Leads coming into Marketo, but not syncing to Salesforce.
However, all of our Leads coming through today have been syncing to Salesforce as expected. Maybe the problem is resolved?
At any rate, if I see another come through without syncing to Salesforce I think I will reach out to our Salesforce contact per your suggestion to see if there's something happening on their end.