2 Replies Latest reply on Sep 15, 2017 2:19 AM by Cindy Dijkstra

    Why does the status of a lead change to "email sent" while no email has been sent, because he's unsubscribed?

    Cindy Dijkstra

      I noticed in the activity log of a few leads who were either bounced or unsubscribed that whenever they were part of a campaign, the email was not send to them (good!), but their status was changed to ‘email sent’ (not so good). Why is this and can I change this? We do not want leads to have the status email sent, while the email was not sent to them.