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Trouble Merging Records and List Import Issues

Question asked by a75f411aee55baf8e8313d980b77db3931394226 on Sep 6, 2017
Latest reply on Sep 20, 2017 by Dan Stevens.

Hey everyone,

 

We had a few errors during a standard import caused by the recent Marketo lag, which resulted in duplicate and triplicate records.

 

I've gone into the Possible Duplicates System Smart List and adjusted the Smart List filters so that I can merge the duplicates and triplicates that are in the program as a result of that fated import. However, I'm unable to merge a little over 100 of those records.

 

After highlighting the leads, and right click selecting "merge leads" Marketo highlights the active record, I hit "merge" again and it says "System Error: Failed to merge leads" and then gives me a number (since it's a different number every time I'm assuming it's an unique id associated with the lead).

 

Any ideas?

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