2 Replies Latest reply on Sep 6, 2017 2:06 PM by Ankit D

Marketo Sales Insight not updated

88f953b164a14a08e9539b7296ad43fd72a3089a Sep 12, 2017 2:17 PM

Does anyone know why the Marketo Sales Insight might not be updated. I can see leads that got hot and just got update (score went up) but under last interesting moment it is showing me something from 10 months ago. However, when I go into Marketo, I can see exactly what the customer is doing.

The strange thing is that one of the leads shows activity from 2 days ago.

I am confused by the inconsistency in the lead activity.

Thanks.
Heather

Re: Marketo Sales Insight not updated

Trevor Parsell Sep 6, 2017 1:49 PM (in response to 88f953b164a14a08e9539b7296ad43fd72a3089a)

Hey Heather,

Did you set up a smart campaign with activity triggers and "Interesting Moment" flow actions for each activity that should be showing up in your CRM. If so, what is showing up in the results tab of the smart campaigns for these activities?

Thanks!
Trevor
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Re: Marketo Sales Insight not updated

Ankit D Sep 6, 2017 2:06 PM (in response to 88f953b164a14a08e9539b7296ad43fd72a3089a)

Hey Heather,

It seems like proper sync is not taking place between Marketo and Salesforce. You can try setting up MSI once again or update MSI package to the latest version.

Thanks
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