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Not updating Converted Contacts in Marketo

Question asked by Tara Rowe on Sep 5, 2017
Latest reply on Sep 6, 2017 by Andrea Lechner-Becker

We started receiving a error in Marketo related to SFDC

SFDC Error:

FIELD_INTEGRITY_EXCEPTION: A country/territory must be specified before specifying a state value for field: State/Province\n

exceptionMessage:

FIELD_INTEGRITY_EXCEPTION: A country/territory must be specified before specifying a state value for field: State/Province\n

It turns out that we cannot write into the field as they turned it into a read only, we now can only update on the contact mailing address.

 

In further discussion it was brought up that we need to stop updating converted contacts in Marketo. Although we use to update contacts previously, changes were made where a contact is associated to a account even if they are a lead. This means going through our instance and finding any sources that might be updating these records. Anyone have best practices out there on dealing with SFDC contacts with Marketo. It seems odd to me that we are not updating these records?

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