15 Replies Latest reply on Dec 19, 2017 7:33 AM by Sarah O'Brien

    Major Marketo Lag

    Gerard Donnelly

      Is anyone else seeing a major lag in their system at the minute?  The last two days the platform has been virtually unusable and changes that I am making are being reverted back a while later. I am a major Marketo advocate, but I'm finding it harder and harder to justify not switching when every other week there is a new issue.

       

      Screen Shot 2017-09-01 at 08.50.39.png

        • Re: Major Marketo Lag
          Frank Buzzanca

          Hi Gerard,

           

          We are seeing a very similar situation where everything across the platform has slowed - approving emails, loading smart lists, running programs, etc. We also seeing a backlog in our campaign queue. Things are processing and running but it's at a snail's pace.

           

          Frank

          • Re: Major Marketo Lag
            Marcia Kerber

            Yes - we are experiencing this too.  Hoping it improves soon.

            • Re: Major Marketo Lag
              Matt Tonkin

              Also experiencing this and a general slowness to the system. In fact over the last several months it seems performance has been deteriorating.

              • Re: Major Marketo Lag
                Mike Reynolds

                Hi all. Just a note to let you know that we're aware of the issue and are working on it. The slowness problem is affecting one of our datacenters. Our Operations team has been investigating the problem and have also escalated it to our vendors.

                 

                Thank you for your patience while we get this resolved.

                1 of 1 people found this helpful
                • Re: Major Marketo Lag
                  Gerard Donnelly

                  Hi Mike Reynolds,

                   

                  Thanks for this information. Is there any new update on this?  I have some major template updates to roll out and am not currently confident enough to push them. 

                   

                  Thanks,

                   

                  Gerard

                  • Re: Major Marketo Lag
                    Sarah O'Brien

                    Just wanted to note that the lag has also been causing duplicate records in our campaigns, I left it to sit on Friday hoping that it would sort itself out, but I arrived this morning to the program still being full of duplicate records, and missing about 500 unique records from the list.

                    • Re: Major Marketo Lag
                      Moritz Trollmann

                      Yes same for us. Extremely slow to clone programs, review smart campaigns or lead a distribution list...

                      • Re: Major Marketo Lag
                        Vincent Feruglio

                        Hello,

                        Currently the same for us in particular to edit an email.

                        • Re: Major Marketo Lag
                          Darrell Alfonso

                          this hit me too!

                           

                          support is saying nothing is wrong, but something was definitely wrong.

                           

                          was yestearday

                          • Re: Major Marketo Lag
                            Mike Reynolds

                            Hi all. Sorry for the inconvenience that system slowness can cause. I can appreciate the frustration.

                             

                            I wanted to just make one note here. This discussion thread has been open for about 3 months now. The original issue at the beginning isn't the same occurrence as the others mentioned along the way. It's just important to note that the system slowness that came up on September 1st hasn't been going on ever since then.

                             

                            As with any SaaS company, there will always be technical issues that come up. Unfortunately system slowness has been one that has come up a few different times. Marketo is a leader in our industry and we are consistently innovating to offer new features. Operating multiple datacenters around the globe is a major undertaking, and the ability to scale rapidly with the expanding needs of a growing customer base is a challenge. There's always a big question in the tech industry of "build vs buy" - do you build your own solution or buy the service that is offered. Marketo wants to focus on driving new innovative solutions, which is a big part of why we've joined forces with Google Cloud. We can utilize their datacenters to ensure system stability, allowing us to devote all of our efforts towards designing more great features.

                             

                            What this means is, we hear you. And we're devoting massive resources towards ensuring that these system slowness issues go away for good. Until we've fully migrated, if it comes back, please just Contact Marketo Support so we can get it resolved as fast as possible.

                             

                            Thanks,

                            Mike

                            2 of 2 people found this helpful
                              • Re: Major Marketo Lag
                                Sarah O'Brien

                                We appeared to have been victim again of this lag, I was testing engagement campaign emails and I didn't get the Test sends until the following morning. Further, it seems like a scheduled internal send from Monday did not send (0 sends, 0 deliveries...)- however, is marked as "finished" on the control panel.

                                 

                                Definitely frustrating, any ideas if this was the result of a lag on Monday? Or is it an ongoing continuous issue?

                                  • Re: Major Marketo Lag
                                    Grant Booth

                                    Sarah - did you check the campaign members to see if the leads qualified? It seems unlikely the lag would be connected to an email not sending. This topic has been more related to things being a little slower than normal in the interface, for example taking a few seconds longer than normal to load an asset when you click on it.

                                    1 of 1 people found this helpful
                                      • Re: Major Marketo Lag
                                        Sarah O'Brien

                                        Hi Grant - I have been having issues with this for a while and understand quite well how the lag impacts our instance, thank you. The lag is not just affecting the interface, it ends up affecting leads' responses to rules, our sync with Salesforce, etc.

                                         

                                        This was a send to staff members that I clone and send every week, but nothing was awry in the program or list that would keep the email from being sent. That same day, however, we were having a massive issue with the lag. Considering how married the functionalities are in Marketo, it's not out of the question to assume that this could have impacted that specific program.

                                          • Re: Major Marketo Lag
                                            Grant Booth

                                            Hi Sarah,

                                             

                                            I assure you that I did not intend to imply that you weren't familiar with your own instance. In my experience though, smart list processing and interface lag are pretty separate. As I'm sure you know, there can be a lot of little "gotchas" that prevent people from qualifying for a campaign (like communication limits) or that cause a campaign to fail (like over-use of the Member of Smart List filter causing it to time out, or a referenced smart list having an error in it). I get frustrated by these things all the time, believe me. My intention was to help you eliminate those other possibilities to be certain it was related to the performance issue in Marketo, not to belittle you.


                                            Grant

                                              • Re: Major Marketo Lag
                                                Sarah O'Brien

                                                Hey Grant,

                                                I'm sorry for the sass. Frequently, instead of receiving feedback on the issue I'm asking about other users default to assuming user-error which can be frustrating when you're just looking for help/an answer. I appreciate your help and insight. With this issue (and others) I routinely go through my checklist of "gotchas" to make sure I didn't fudge something before I post. Unfortunately not the case in this instance .

                                                 

                                                Best,

                                                 

                                                Sarah