2 Replies Latest reply on Sep 1, 2017 9:07 AM by Jeff Smith

    Email Address Token Doesn't Render in Unsubscribe Message

    Jeff Smith

      We've had to disable form-prefill at the admin level, which now doesn't populate the email address on the unsubscribe form. To display the address they are unsubscribing (and since it's probably good practice, anyway), we'd like to include the recipient's Email Address in our system unsubscribe message. However, when I add the token, it doesn't render in the sample email, only showing up as: "This email was sent to {{lead.Email Address}}." (And I did select my lead on the send sample so that it would render any tokens.)

       

      I've looked at another instance that does this, and it looks to be set up the same way; but that instance does render the email address token when I send myself a sample. Any ideas why the email address token wouldn't render?

       

      Current Unsubscribe HTML:

      <p style="text-align:center; color:#666666;" class="unsubscribe-centered"><font face="Verdana" size="1">If you wish to unsubscribe from Ivanti, which includes LANDESK, Wavelink, Shavlik, AppSense and Heat, then click here: <a style="color:#548dd4;" href="http://go.ivanti.com/unsubscribe.html">Unsubscribe</a><br/> </font></p>

       

      New Unsubscribe HTML (that doesn't render the token):

      <p style="text-align:center; color:#666666;" class="unsubscribe-centered"><font face="Verdana" size="1">This email was sent to {{lead.Email Address}}. If you wish to unsubscribe from Ivanti, which includes LANDESK, Wavelink, Shavlik, AppSense and Heat, then click here: <a style="color:#548dd4;" href="http://go.ivanti.com/unsubscribe.html">Unsubscribe</a><br/> </font></p>

       

      Current Unsubscribe HTML (from other instance, which does render the token as expected):

      <p style="text-align: center"><font face="Arial" color="5b5b53" size="1">This email was sent to {{lead.Email Address}}. If you no longer wish to receive these emails you may <a href="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">unsubscribe</a> at any time. </font> </p>