2 Replies Latest reply on Aug 30, 2017 11:44 AM by Sanford Whiteman

    Custom HTML on Form for Known Lead not submitting on Vidyard Video

    Matt Cucuzza

      Hi Everyone,


      We've got some forms as events in front of videos hosted on Vidyard that are embedded on our website. The forms are in Marketo, embedded into the VidYard video, then the VidYard video is embedded on the web page.


      When the form is set to "If Known Visitor Show: Form" and "Follow Up With: Stay on Page" everything works fine. When the setting is changed to "If Known Visitor Show: Custom HTML" and "Follow Up With: Stay on Page" the form does not submit and shows the same "Welcome back, NAME" and "Watch" buttons from the custom HTML. The video does not play. Any ideas?