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mkt_tok link error

Question asked by Sharon Kim on Aug 28, 2017
Latest reply on Oct 13, 2017 by Sanford Whiteman

Re: Trackable Link Not Working


I'm having a similar issue with a few links in an email not working when the mkt_tok function is enabled. While leaving the "include mtk_tok" option unchecked fixes the broken link (Sanford Whiteman's quick fix), a workaround with the tracking function would be ideal.


Moreover, the links with the mkt_tok seemed to be working fine a couple days ago. No changes were made to the email since then. Links with the mkt_tok also work fine when I send myself a sample of the draft, but do not work when I send myself a sample after approval. Any idea as to why and how these issues occur?


Working link w/o mtk_tok


Broken Link w/ mtk_tok…


Different working link (same domain) w/mtk_tok…