3 Replies Latest reply on Sep 8, 2017 12:31 AM by Matt De Palm

Account String defaults to mktoadmin

Matt De Palm Aug 21, 2017 1:18 PM

Hi All,

I'm working with my IT team to create a DNS record for our landing pages. I've noticed that our account string is labeled "mktoadmin" rather than a branded account string and mkto docs reference the DNS records as pointing to "mktoadmin.mktoweb.com". However, my IT partner is telling me that mktoadmin.mktoweb.com is not a valid DNS address on Marketo's side. Am I missing something here?

-Matt

Re: Account String defaults to mktoadmin

Sanford Whiteman Aug 21, 2017 1:26 PM (in response to Matt De Palm)

Your IT team is correct.

Open a support case -- you cannot use the account string mktoadmin.mktoweb.com. It looks like the placeholder was left in place in your instance.
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- Re: Account String defaults to mktoadmin
  
  Matt De Palm Aug 22, 2017 9:14 AM (in response to Sanford Whiteman)
  
  Thanks, Sanford! I've contacted Marketo Support and they are working on changing the account string.
  
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- Re: Account String defaults to mktoadmin
  
  Matt De Palm Sep 8, 2017 12:31 AM (in response to Sanford Whiteman)
  
  Turns out this is a dummy account that I was erroneously added to.
  
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