2 Replies Latest reply on Aug 14, 2017 8:34 AM by Ben Bruno

    Wrong name sent with personalization

    Ben Bruno

      This past week, we sent out emails with lead.first personalization. However, a client sent back an email asking that her name Lucy be used, not Laurie. The data on marketo says here name should be Lucy. The email address is attached to Lucy. Not sure how the personalization ended up with Laurie's name.

       

      Any ideas?