3 Replies Latest reply on Sep 26, 2017 5:51 AM by Robert Nicholson

    Location of servers

    Heidi Maher

      Hi does anyone know how we can find out the location of the server dedicated to our marketo data? We are going through a GDPR compliance initiative and this is a data point they need.

        • Re: Location of servers
          Josh Hill

          You should discuss with your Marketo rep who can discuss with Legal.

           

          Unfortunately, Marketo hasn't provided very clear guidance on GDPR guidance (I've asked). There are some items within your Privacy Contract so you should review that.

           

          You can deduce the server locations in a few ways:

           

          https://app-abc.marketo.com/#SLXXXXA1

           

          The first CNAME=the Pod you are on. App ABC isn't super clear. Some people have SJX=San Jose data center. You can see some of the Pod#s here

          Marketo Status

           

          SJ, SJX, or SJRCA=San Jose

          AB=Ashburn, VA

          ABD=Ashburn?

          LON=London

          You can also ping that pod to trace it which may help. Mxtoolbox or other services may give a clear location.

           

          #SL=Smart List unique asset ID for your instance

          #EM=email

          #ST=static list

          #SC=smart campaign

          #PG=Program

          #MF=folder

           

          A1=first panel for smart campaign, so B2=Smart List (usually) and C3 = Flow D4=Schedule, E5=Results

           

          There is an EU data center which is mostly for EU customers.

          1 of 1 people found this helpful