AnsweredAssumed Answered

Image replacement not updating - big delay

Question asked by Molly Cousins on Aug 9, 2017
Latest reply on Feb 18, 2019 by Sanford Whiteman

Hey Marketo community -


Has anyone experienced long delays with updated/replaced imagery and text appearing in the email editor? This is happening a lot in my instance, both for landing pages and email imagery.


My primary concern is for email images... Example: In a recent email campaign, one of our banner graphics had a typo. It was caught, and corrected during our regular review process... but the next morning (almost 24 hours later) the email went out with the OLD banner image!


Because of this bug, my email sends get delayed all. the. time. And my VP thinks I'm crazy


I've submitted tickets on this before, but unfortunately by the time I get a reply & schedule a time for a screenshare with Support, the issue has resolved. Screenshots like the one below isn't sufficient.


Any ideas? I've done all the standard clearing cache/testing this across different browsers. Sometimes it takes up to 24 hours for the new uploaded image to appear in our marketing materials. So frustrating!