4 Replies Latest reply on Aug 10, 2017 2:41 AM by Luke Wotton

    How to route non-opens in nurture back to the beginning?

    Siri Olsson

      We are currently running a nurture program with 3 streams and want to route all the non-opens back to the beginning. As you may have guessed, I ran into the problem of these leads being considered "Exhausted" and would not be sent another email.

       

      I tried created a second "Awareness - Non-Opens" stream, but this also considered these leads as "Exhausted".

       

      Do you know of any solutions for this? Or is the only answer to create a new nurture program to move these leads who didn't engage with our first nurture program to?

       

      Thanks in advance!