2 Replies Latest reply on Aug 10, 2017 8:02 PM by d71dbc8b40c9b2a4737bb253812517da0ec18717

    Setting Save Error

      Hey guys, have you met this issue?

       

      Changed a photo in email setting page, system said "auto saved".  Then go to Control Panel and send the email sample to my email address, the photo is still the old one.

       

      Went back to email setting page, the photo is correct, but sent it again, wrong again.

       

      I have no idea of it, any suggestion?

       

      Thank you!

       

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        • Re: Setting Save Error
          Gerard Donnelly

          Hi Renee Xiao,

          Did you just replace the image in the design studio? If you did it will have the exact same link and the original is probably cached in your browser. Try clearing your history for the last day and refreshing the email again.  You could also try using a different browser if you have multiple on your machine. I sometimes just add a version on the end of the image name like "-v1.jpg" and actually upload it as a new image.  You have to then change the name in the editor as well but it means you have a history of all the different versions of the banner.

          Thanks,

          Gerard