2 Replies Latest reply on Aug 7, 2017 8:54 AM by Arvind Raj

    Values not capturing in Report

    Arvind Raj

      I was running a program of "DEFAULT" Type(Default Program) with many smart campaigns in them running simultaneously on daily basis. Also I scheduled a subscription report for the program. Recently we are facing an issue in which there are some fields that are not capturing values. But when I manually run the campaign once(using the "Run Once"option), then the report has data populated/capturing and then am exporting them.

       

      Is there a reason why the data is not getting captured after the scheduled run but getting captured when I manually run once?

       

      Thanks,

      Arvind