4 Replies Latest reply on Aug 7, 2017 1:17 PM by Karina Guerra

    Change Score Lead Score Question

      Hi,

      In order to add scoring for a form, for the flow step of a smart campaign, under change score, right now I have the following field:

      Change score > Score name: Lead score and Change: +30

      However, shouldn't I have demographic or behavior score in the score name field? I know the combined total of the demographic and behavior score comprises the lead score, but is this correct?

      Thanks,

      Anne