The person at my company in this role left, and now the Marketo forms on our site do not work and I am not permitted to create a case to seek help..
I was able to track down my Customer Success Manager and they have given me access to create Support Cases.
In the top-menu, you will see "How Can We Help?" > My Cases > Manage Authorized Contacts. But if you do not have access, you won't be able to use it.
You can always email Support directly at firstname.lastname@example.org.
Thank you for your response, Devraj. However your answer describes the problem I am having. I do not have access to manage my authorized contacts and I am trying to receive this access.
Support has been unresponsive/auto-replies that they [somehow] do not have my email address therefore I am not permitted to contact them.
I called the direct sales line. Sales will always answer even when support won't. They are hopefully contacting our account rep.
Maybe Janet Dulsky can help assign yourself as the new Support contact?
Brian Zimorowicz, I've reached out to Mike Reynolds on our Support team and asked him to work with you to get your Support admin changed.
Thank you for your patience,
Login access and Support Admin issues can be resolved by our Support Feedback team. They can be reached at email@example.com.
Changing the Admin does need to be done by our Support Feedback team. However, just as a reference, the rest of the authorized contacts can be managed by the Support Admin: Manage Authorized Contacts in the Community - Marketo Docs - Product Docs
Hope that helps!
Thanks for your tip, but the reason I want to change my company's Support Admin is so I can create a support case for broken forms on our website.
I am not permitted to submit a case. I receive this error message:
Our Marketo Support Admin left our company. I cannot change that role. I receive this error:
I am not able to email support. I receive this error:
“The email address used to submit this case was not recognized as an Authorized Support Contact. “
No problem. I can help you out!
Our Support Feedback team (firstname.lastname@example.org) fixes up profiles. Looks like you're still getting the errors when trying to contact Support (email@example.com). That's just for reference. I reached out to our Support Feedback team and had them open up a ticket for you to fix the profile for you, so they should be contacting you directly pretty soon.
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