3 Replies Latest reply on Aug 2, 2017 11:15 AM by Grant Booth

    User not receiving reset password link

    Albert Cariaga

      Hi there,

       

      We recently encountered a problem where a user tried to reset their password. We have attempted to reset through the users & roles and as well as the log-in page but have not receive any emails from marketo.

      Then, I deleted the user and tried to input the user with the same email address and it would not let me create this new log in. The error message said that it the user id exist. How an we resolve this issue?