AnsweredAssumed Answered

User not receiving reset password link

Question asked by 525cf3eef680d0e7167b0e2866f4a8d3ec61fb08 on Aug 1, 2017
Latest reply on Aug 2, 2017 by Grant Booth

Hi there,


We recently encountered a problem where a user tried to reset their password. We have attempted to reset through the users & roles and as well as the log-in page but have not receive any emails from marketo.

Then, I deleted the user and tried to input the user with the same email address and it would not let me create this new log in. The error message said that it the user id exist. How an we resolve this issue?